Experience

Majlis Keselamatan Negara (MKN) – IT Infrastructure (NOC)

• Resident Engineer for Bahagian Teknologi Maklumat, Majlis Keselamatan Negara (MKN), Putrajaya.
• Engaged vendors and partners to keep the MKN infrastructure running smoothly.
• Performed preventive maintenance and presented the report to the MKN technical team.
• Planned and designed the wireless access points with an HA centralised controller.
• Designed and deployed the H3C wireless access point project:
• Proposed the configuration for the H3C Wi-Fi controller, access points, and PoE access switch connectivity.
• Prepared configuration documentation and support materials.
• Organised the team for configuration and deployment tasks.

• Provided first and second level technical support to end users on infrastructure-related issues.
• Oversaw, supported, and ensured the functionality of network operations for the Data Centre (DC), Disaster Recovery Centre (DRC), and Network and Security Operations Centre (NSOC).
• Provided Level 2 network support for the National Cyber Security Agency (NACSA).
• Conducted analysis and prepared comprehensive reports on firewall and Intrusion Detection Systems (IDS).
• Adjusted and configured the MKN infrastructure according to recommended best practices.
• Engaged with partners and support teams for preventive maintenance and troubleshooting.
• Generated reports for security and device health checks.
• Presented and revised reports to customers.

Cardzone Sdn Bhd – Managed Services for Kasikorn Bank (KBANK), United Amara Bank (UAB)

• Created golden images for Red Hat Enterprise Linux (RHEL).
• Provisioned VMs for applications and databases on TM Cloud (Huawei Alpha Edge).
• Configured and fine-tuned the web application firewall (WAF), firewalls, and switches.
• Provisioned and configured monitoring tools, the privileged access management (PAM) server, and the email relay server.
• Hardened infrastructure to comply with KPMG and PCI DSS requirements.

Aurelius Hospital – Managed Services for Aurelius Private Cloud

• Created and maintained all documentation related to the infrastructure environment (network, system, application).
• Verified the server rack layout and device installation.
• Managed and monitored the infrastructure using vROps.

Permodalan Nasional Berhad (PNB) – Managed Services for PNB Infrastructure

• Implemented deployment solutions for monitoring applications across all Linux/Unix servers.

Cardzone Sdn Bhd — Bank Muamalat / Kasikorn Bank / United Amara Bank

• Stood by 24/7 for the production environment.
• Prepared Method of Procedure (MOP) and work plan documents for each change request and service request related to network (firewall) and system (Linux, application).
• Executed failover and failback operations during disaster recovery activities.
• Restored servers and set up mock servers using Acronis backup software.
• Facilitated knowledge transfer among team members.
• Created RCAs for critical issues, and prepared and presented reports to the internal team.
• Provisioned servers based on client service requests.
• Managed Red Hat servers with Red Hat Satellite.
• Managed repositories, manifests, licenses, and server lifecycles in Red Hat Satellite.
• Created and managed policies for Trellix Endpoint Protection.
• Updated and patched certificates on the web application firewall (WAF).
• Managed and updated firewall policies in line with the security protection reports.
• Created VPN connections for clients based on service requests.
• Performed disk expansion on Red Hat servers by attaching new disks and extending the volume groups.
• Monitored cron jobs and daily backups to ensure schedules ran correctly.

KPJ Hospital — HQ and Branches

• Provided support for troubleshooting Linux servers and application integration.
• Provided security alerts by email to customers about VNA advisories.
• Troubleshot Citrix workloads based on incident requests.
• Created VPNs for clients on request.
• Managed tier 1 and tier 2 firewalls by blocking IPs and updating policies.
• Performed daily health checks and sent reports to the customer.
• Performed 3-2-1 backups in vSphere at the end of every month.
• Checked, updated, and patched all Windows servers against security alerts and available updates.

Aurelius Hospital — HQ and Branches

• Led operations by identifying underlying issues found during daily activities.
• Created and maintained all documentation related to infrastructure environments (network, Linux system, application).
• Facilitated knowledge transfer among team members.

Permodalan Nasional Berhad (PNB) – Special Request

• Provided support for troubleshooting technical issues on Linux systems (Oracle, HP-UX, RHEL, Ubuntu).
• Resolved deployment challenges for monitoring applications.
• Assisted in diagnosing and resolving disk issues.
• Aided in troubleshooting access issues on Linux and database servers.

Network Migration

• Provided and documented all information for the network inventory.
• Assisted the vendor with switch replacement.
• Verified switch connectivity.

• Performed backups and restores of Dell Force10 and Cisco switch configurations.
• Maintained familiarity with computer hardware relating to desktop, FIDS, and CCTV networking.
• Installed and configured hardware and software to ensure optimal performance and meet network requirements.
• Monitored and maintained computer systems and networks effectively.
• Guided users and clients through setup processes and issue resolution, either in person or over the phone.
• Troubleshot and resolved system and network issues by diagnosing hardware and software faults.
• Provided IT support services to all Application Management Groups.
• Created and managed databases for internal Microsoft Forms checklists and walkabouts.
• Created automation forms and databases to record all health check data.
• Performed daily health checks on passenger Wi-Fi connectivity and the baggage network.

• Managed all IT facilities (networking, computers, projectors, printers, hall audio system).
• Engaged vendors and outsourced providers for other services and maintenance.
• Kept track of and reported daily on all work progress.
• Maintained all computers in the student laboratories and for all staff.
• Managed the PA system (audio hall) for every event in the hall.
• Created matrix cards for students and staff.
• Managed and administered the email server for account creation and deletion.

• Laid more than 500 network cables for a factory project.
• Performed cable tagging and housekeeping for all networking projects.
• Installed cable pipes and trunking to protect and secure the cables.
• Fabricated patch cords for Cat5e and Cat6 cabling.
• Installed and set up CCTV cameras, both PoE and powered.
• Laid DC power cabling for CCTV.
• Installed network faceplates and 3-pin power outlets for IT points in malls around Perak and Kuala Lumpur.
• Troubleshot network and CCTV faults from hardware to software.
• Involved in dismantling outlets for power and network cabling.